Frequently Asked Questions
01
Where do I find the 1-on-1 appointment link, asynchronous event recordings, previous newsletters, and asynchronous feedback form?
After you create an account and sign in, you can find all available program offerings in the drop-down menu beneath your profile picture. If you need assistance locating a program, simply click the “Let’s Chat” button and we’ll be happy to help.
02
I tried to book a 1-on-1 advising session through Calendly, but my preferred mentor has no available slots. What should I do?
Mentor availability is updated weekly, so keep an eye out and check again soon! If urgent, please contact us for assistance.
03
Is it possible to get feedback on my university applications or scholarship applications without booking a Calendly meeting?
Yes, please use the ‘Asynchronous Feedback’ form (profile drop-down menu > Asynchronous Feedback), follow the instructions to upload your materials at least 10 business days in advance of when you want it reviewed.
04
Is it possible to speak to a mentor that wasn’t assigned to me?
Yes! Your assigned mentor is your go-to person for check-ins, but you are more than welcome to book a 1:1 with any of our mentors! Go to the log-in drop down > 1on1 Appointments and book with any mentor that fits your needs. Not sure who you want to talk to? Head to our ‘Meet the Mentors’ page.
05
How do I contact my mentor?
The best way to contact your mentor is through Wix messaging! If you are having issues using Wix messaging with the contact us button on the bottom right of our website, feel free to contact the mentorship email (uandme.mentors@gmail.com).
06
What should I do if I haven’t heard back from my mentor or they missed a meeting?
We do everything we can to ensure messages are answered and meetings aren't missed. While this is rare, if it does happen, please email uandme.mentorship@gmail.com and cc uandme.mentors@gmail.com. We'll make sure to resolve it as quickly as possible!
07
I forgot my passcode to log into my account! What should I do?
Press the “forgot password” button to reset! You need an account to contact the mentors and access the mentorship program resources.
Have More Questions?
Send us an email at uandme.mentorship@gmail.com